Problem with groups

[Cesar Gomez]

Hi Everyone,

I have a problem when i try to open a dashboard, it exceed the maxClauseCount, but the question is: i can´t see the dashboard but other user with the same grups can see it, why this happens? and are there other way to solve it? (not to grow up the maxClauseCount)

Regards.

[Trudy Claspill · Accepted solution]

Hello @Cesar Gomez 

Can you provide a screen image of what you see when you try to open the dashboard?

Have you tried clearing your browser cache?

Have you tried a different browser?

[Cesar Gomez]

Yes, i cleaned the cache, and i tried en different browser. 

[Cesar Gomez]

[Trudy Claspill]

I did an internet search (Google) for

jira org.apache.lucene.search.booleanquery$toomanyclauses

...and I found this article which appears to be relevant.

https://confluence.atlassian.com/jirakb/jira-fails-to-display-filtered-issues-due-to-lucene-search-limit-133693865.html

It indicates that the filters in this dashboard are trying to return more issues than are allowed as defined in a file on your JIRA server.

If you do not want to increase the maxclauses setting for your server, then you will need to investigate the filters that are being used in the dashboard.

Are the filters used in the Dashboard defined in a way that the results that would display for you are different than the results that would display for others?