Problem to manage group and users

[한상훈]

Hi

I had issue on management session for jira/confluence users and group.

Our company use google workspace and connected google accound as " 

All users from G Suite".

Problem is when I try to delete some of users connected with "All users from G Suite", It is blocked due to atlassian error"
And also, I couldn't delete "All users from G Suite" group also.

Please let me know proper way to handle this problem.

[Marc -Devoteam-]

Hi @한상훈 

Sync disabled isn't enough, you would need to remove the integration.

Or remove the user from Google.

Why do you need to remove the user, you culd also remove any access to JIra for this user?

[Dirk Ronsmans]

@한상훈 ,

Can you clarify what the "Atlassian error" is that you encounter when you try to remove a user?

If the users are provisioned through an IDP (such as google workspace) you'll need to manage them on that side or break the SCIM link to make them locally managed accounts again

[한상훈]

I already change IDP as "sync disabled" but group edit menu is locked.
In the meantime, When I try to delete users, below error message occur.

Unable to remove user
This user is managed by SCIM and cannot be removed manually. Contact your identity provider administrator to remove SCIM managed users

Do I need to disconnect account on IDP set-up temporarily? If yes, Is there no side effect other users?