Problem importing CSV into JIRA issueType that has custom required fields

[tmolloy]

I'm trying to import a CSV into our JIRA project, everything works as expected up until hitting the all important "begin import" button, at which point JIRA runs into an error and can't import.

The error is: "Issue can't be created due to the error/s [ Device is required. ]"

We have several required fields in our bug issuetype, the custom field "Device" being one of them. It is a "Text Field (Single Line)" custom field, so should just require any text to be present to pass the requirement of being required.

We also have another required field "OS Version", that is also the same type of custom field ("Text Field (Single Line)"), and that field doesn't throw any errors on import.

Importing as other issue types that don't have the required fields works fine, so its almost certainly an issue with this required custom field. I've tried everything I can think of, but always run into the same problem. 

Anyone got any ideas?

[Andy Heinzer]

Hi Tom,

Sorry to hear about this problem.  I came across a very similar post from 3 years ago in https://community.atlassian.com/t5/Jira-questions/On-CSV-importer-issue-can-t-be-created-due-to-errors-field-is/qaq-p/20658

In it, @Steven F Behnke noted that you could work-around this problem by using the Cog Icon -> System -> External System Import -> CSV file to import these records, instead of using the Issues -> Create from CSV import option.  These two importers are similar, but the one in the administration panel requires you to have Jira admin rights to use, where the other does not.  This admin level rights though might help here to make sure that Jira has the permissions needed to import this data without issue.

Were you using the Create from CSV importer?  Or the External System Importer for this?

I'd be interested to see if you can work past this problem with the latter option.

Please let me know.

Andy