Problem configuring the Services desk

[Sandra Nathalie Gonzalez Dominguez]

Good Morning
Recently the company where I work adopted Jira as a tool for the management of Help Desk, however I could not configure the agent console and I could not manage the creation of a ticket. I created the queues and requests so I wanted to do a test. It will be that they have some material that I can consult to complete the action. Thank you
Greetings
Sandra Gonzalez
IT Consultants

[Charly [DEISER]]

Hi @Sandra Nathalie Gonzalez Dominguez 

You can follow this steps: https://confluence.atlassian.com/servicedeskserver0316/setting-up-your-service-desk-961788960.html

Hope this helps!