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Problem: Every issue created automatically assigned to the Project Lead

Daryl Francis_rtvzh1

Expected: New tickets start out assigned as Unassigned if the Assignee field is left as Automatic.

Actual: No matter what, new tickets get assigned to the Project Lead initially. Even if I specify myself or another user as the Assignee. That always gets overridden and assigned to the Project Lead.

Under Project Settings > Details the Default Assignee is set to Unassigned. However the initial assignee on all new tickets is the person named in the Project Lead field. I can't get tickets to start out being assigned to Unassigned or whoever is specified in the Assignee field when the ticket is created.

What I've looked at so far

1. Confirmed: Jira settings > System > General Configuration > Allow unassigned issues = ON

2. This project has zero Components configured.

3. This project has zero Triggers configured.

4. Again, Project Settings > Details the Default Assignee is set to Unassigned.

Accepted answers

All comments

Mohamed BENZIANE

Hi,

Welcome to the community.

Take a look at your workflow and look if you have some automation that set the assignee automatically.

Trudy Claspill

Hello @Daryl Francis

Welcome to the community.

Also review the Automations that are set up for the project and globally to see if any of those automatically set issue assignee upon issue creation.

Daryl Francis_rtvzh1

Thank you for the suggestion. Here's what I found:

5) Jira > System > Global Automation: No Rules setup on this Project.

6) Project > Project Settings > Automation: No Rules setup on this Project.

Daryl Francis_rtvzh1

I looked at the workflow and don't see any automations whatsoever.

Bill Sheboy

Hi @Daryl Francis

Yes, and...to Trudy's ideas: If you look at a specific issue's history/activity, does it show anything else changing the assignee, perhaps another addon app?

Kind regards,
Bill

Alan Stephenson

From what I can remember, if your settings at the project level is set to Unassigned, you don't have any components being used on the ticket being generated and you checked the workflow then I am not sure where it is setting it.

I know in a workflow CREATE option you can tell JIRA to assign to a particular user, or, even a particular role. I could create a workflow on a project when a ticket is created to automatically assign the ticket to the project lead.

One way to test is to put another user account in the project lead for this project. Then do a test ticket to see if it still assigns the ticket to the project lead or some other account. Then you can see if it really is going to the project lead or not.

Daryl Francis_rtvzh1

Good idea. Here's what I just tested.

1) Changed to Project Lead to myself (instead of the original person). Also, verified that Default Assignee is still set to Unassigned.

2) Saved the change.

3) Created a new ticket and left the Assignee set to Automatic.

4) Saved the new ticket.

5) Opened up the new ticket.

6) Sure enough it automatically set the Assignee to myself.

7) Checked the History on the ticket. Found a single line: <user> created the Issue (2 minutes ago).

So, I think that confirms it is using the Project Lead.

Alan Stephenson

It could be a post function when the ticket is created that will assign it to the project lead or, depending on what type of jira project this is (Software or if you are using Jira Service Management (aka Jira Service Desk) something is automatically assigning it to the project lead.

Daryl Francis_rtvzh1

This is based on Software project.

As an update, I tried

1) Changing the Default Assignee to Project Lead.

2) Created another ticket. Automatically set it to the Project Lead (myself) as expected.

3) Then changed Default Assignee back to Unassigned.

4) Created another ticket. Still automatically set the assignee on the ticket to the Project Lead (myself).

So toggling the Default Assignee between Project Lead and Unassigned setting had no affect.

Daryl Francis_rtvzh1

History shows a single line:

"<user> created the Issue 2 minutes ago. "

Nother activity in the ticket's history.

Daryl Francis_rtvzh1

This was the problem. I deleted this Post function and that fixed it. I did not know to look here. Very glad I know this now. There are some powerful things I could use this for. Very cool! Thanks for all the help!

Screenshot 2022-04-01 163056.png

CJ Reeves

Can you advise how you are able to get to this screen? I am having the same issue and not able to find this post functions list.

Karen Yu_dr6yrk

Hi CJ, not sure if you're still having trouble with this. I just fixed mine and figured I would post. I'm not a super experienced admin, so my wording might be off, but this is what worked for me.

1. Go to Jira settings > Issues.

2. Go to Workflows.

3. Edit the workflow you want.

4. Select Diagram view.

5. Check the box to "show transition labels"

6. Click the transition.

7. Click Post Functions.

8. Remove the post function that assigns the issue to the lead developer.

9. Publish workflow to save changes.

CJ Reeves

I don't have that post function unfortunately.

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