Priority field missing from Issue View for Project Admin

[Max Braun]

I'm a project admin on a team-managed project and can't view or edit the Priority field inside the issue detail modal. It is completely missing from the "Details" panel, though the priority icons show up fine on our board and backlog.

I have already verified:

1. It’s not hidden in the collapsed fields section.

2. Priority is actively placed in the main layout section via the configuration gear.

Despite having admin rights and the field being on the layout, it won't render inside the ticket.

I also can't change it from the list view.

[James Gamble]

Hola Max,

Since this is a team-managed project, I wouldn’t start with the classic Jira screen scheme settings unless this turns out not to be team-managed after all. Team-managed projects handle fields through the project’s own work type and layout settings, so the first thing I’d check is the specific work type where Priority is missing.

Go to Project settings, then Work types, open the affected work type, and confirm that Priority is available there and not just visible on the board or backlog. Then open an issue of the same type, use the configure/layout option in the issue view, and make sure Priority is visible for that work type.

If Priority is already in the layout but still doesn’t render, I’d check whether you can edit other fields on that issue. If you can’t edit other fields either, this may be an Edit work items/Edit issues permission problem rather than a layout problem. Being a project admin doesn’t always mean the account has every issue permission in every project configuration.

I’d also test with a newly created issue in the same project and same work type. If Priority appears on new issues but not on old ones, it may be related to the values or migration/history of the existing issues. If it’s missing everywhere, I’d ask a Jira admin to check the project’s priority scheme and ensure that valid priorities are available.

The clue here is that the priority icons still show on the board and backlog, so Jira does know the field/value exists. The problem seems to be specific to rendering or editing Priority in the issue view.

Thanks,

James

[Varsha Joshi]

Hi @Max Braun 

One thing I would check/have your Jira admin check is the Screen settings where you want Priority Field to be shown. By default, I do not think that is added.

It is possible that edit view might use a different screen.

Hope this helps.