Prevent assignation if is already assigned

[Albert Manuel]

Hello,

I have a specific situation that i cannot find a way to solve, I need some ideas/suggestions:

Platform: project on Jira Service Management (Datacenter)

By default, a ticket comes from the portal (service management customer) unassigned (on our platform) - and many times it happens that an agent is assigning the ticket to themself, but in a matter of seconds, another agent is assigning the ticket to another one - Jira is not saying that that ticket is already assigned or something, and this leads to confusion.

IS there a way if a ticket is already assigned to prevent/announce somehow another user that wants to assign the same issue?

We have Automation and Scriptrunner if that helps.

Thanks

[Jack Brickey]

No means of doing this OOTB. There isn't data locking in Jira (for good reasons) so if user A and user B open the same unassigned issue and user A assigns the issue to themself then user B does the same then it will end up with B. Now you could use notifications to ensure all agents see "issue assigned" notifications which would assist with User A discussing with user B.