Prevent User to reopen any ticket
You need to put a condition on the workflow that only allows specific roles to reopen tickets.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Sunil - welcome to the Atlassian Community!
prevent any user from opening a ticket? Or just one particular user?
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.