Predifined jira template with attachment

[Haakon-Christian Oehninger-Storvoll]

Hi,

I am looking for a solution where I have a case template with a attachment uploaded to the case. The attachment will always be the same file for all cases. 

So when creating a new case, then when I choose a specific issue type (e.g. "Task with file") the attachment shall be uploaded to the case either during creating or right after.

Is this possible or should I consider a solution where this specific file is saved on Onedrive or locally on a server?

Thanks in advance.

[Jessica Tennhammar]

Hi 

I have the same question and maybe my use case can bring some light into the need. I have a checklist to be filled in during feasibility, it is not yes/no/options checklist, it is more "what areas in the code is affected by the change" etc. For this I today use an excel file that is filled in separately. I would like to have the file pre-attached to tasks so it is easy accessible for the developers.

[Ste Wright]

Hi @Jessica Tennhammar 

Is it not possible to do this in an alternative manner - for example...

• A set of fields the Developer populates
• A Confluence page template that can be used during creation
• An App which provides dynamic checklists on Issues

...and avoid the need for an Excel file?

Ste

[Jessica Tennhammar]

Hi @Ste Wright 

Today I have solved it with an smart checklist, but when there are larger impact I would like to have the feasibility filled in a template. As everyone doesn´t have access to internal document systems it would have been easy to have the template attached to the ticket.

[Ste Wright]

Hi @Haakon-Christian Oehninger-Storvoll 

Natively, this isn't possible. You'd usually use Automation to set a default field in this manner, or copy it from a template Issue, but attachment isn't an option at present.

It's not an ideal solution either - as you'll end up with lots of attachments that are all exactly the same.

What's the need here? For example...

• Knowledge Base: If this is an article for customers to read and accomplish their request, could you use a Knowledge Base?
• Form: If its a standard approval form or similar - could it just be a link to a file hosted elsewhere? You could then either...
  • Create a custom field for the link to be within, and set the default value
  • Use Automation to populate the link post-creation (eg. into a comment)

Ste