Power BI connector for Jira not working

[Sue Chen]

Hi,

This morning the OData Request failed for my power BI report: 

Issues 

OData: Request failed: The remote name could not be resolved: 'eu.powerbi.alphaservesp.com' 

Issues_tab1 

OData: Request failed: The remote name could not be resolved: 'eu.powerbi.alphaservesp.com' 

and it seems that there’s something wrong for Power BI connector on your side, according to the attached screenshot on my Jira page - Apps. 

Can anyone help me with it? Do I need a new token or the connector itself is down?  Thank you for your time and support. 

 

[Shalini Pradhan · Accepted solution]

Hello @Sue Chen ,

Good day! Welcome to Atlassian Community

There is an incident reported here: https://status.alphaservesp.com/  and Power BI connector is one of the affected app.

Thank you!

[Sue Chen]

Thank you! but I cannot visit this site: 

This site can’t be reached

do you have any idea when this can be resolved? 

[Prachi Bolar · Accepted solution]

Hello @Sue Chen ,

Welcome to Community :) 

There was incident yesterday which caused this issue, More detials here : https://status.alphaservesp.com/incidents/ww6mwtk7yrw2

This should be fixed now and you should be able to work with power BI

Thank You,

Prachi

[Sue Chen]

Thank you! it works now!

[Anna Odrynska]

Hello, welcome to Atlassian Community! 

The quickest way to get assistance is to reach out to the product support.

Please submit a support request here: https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1065/create/1411 

The Tempo support team will eagerly help you! Good luck!

Anna

[Sue Chen]

Thank you! I've reached out and some updates here: 

We are currently investigating a service disruption affecting our application.

Customers may experience DNS-related errors when performing data exports or interacting with the user interface. Our engineering team has been alerted and is actively working to identify the root cause and restore full functionality as quickly as possible.

We will provide another update as soon as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience!