Populate date field with the date an SLA will breach

[Rob B]

Is it possible to auto populate a date field with when the SLA will breach? Ive looked at script listeners but i cant find anything.

[Gökçe Gürsel {Appfire}]

Hi @Rob B ,

You can easily do this using Time to SLA.

You just need to define a notifier to fire an event when the SLA is breached. After this configuration, you can easily catch this event with Automation or Script Runner and define a rule or write a small script to set the date field.

Please let me know if you have further questions.

Regards,

Gökçe

[Rob B]

Hi, thanks for the reply but they have already set the 75+ SLAs in Jira so cant change them to Time To SLAs. We do use Time To SLA in another Jira as well :(

[Gökçe Gürsel {Appfire}]

Do you have Automation or Script Runner?

[Rob B]

Yes Script Runner

[Gökçe Gürsel {Appfire}]

You can set up an escalation service (Job) that runs the JSM SLA function breached() or everBreached() and set the date field accordingly. It has the set custom field snippet. You might want to add a if check to set the empty cfs only.

https://confluence.atlassian.com/servicedeskserver041/using-jql-queries-specific-to-slas-969531109.html

Automation has a dedicated trigger named Service rule breached which will work in your use case. You can check out the rule playground: https://docs.automationforjira.com/rule-playground/index.html#/rule/new/new

Please let me know if you have further questions.

Cheers,

Gökçe