Populate Field based on lookup from select field Value

[Manjit Johal]

For each ticket I create I select a Client ID, eg Client_A

I also have a different ID that matches to this client i.e Client_A = Client_1, that I need to populate on this ticket in the field CustomerName. 

Is there a way to define this lookup within JIRA, eg Client_A = Client_1, Client_B = Client_2, etc

And also do the lookup to populate this secondary field eg CustomerName.

[Jack Brickey]

I may not be fully understanding your requirement here but I would suggest looking at an automation addon e.g. Automation for Jira Cloud. For the automation it would look something like this:

When issue created

if Client ID = Client A

then CustomerName = Client1

if Client ID = Client B

then CustomerName = Client2

etc

[Manjit Johal]

Hi Jack,

Thanks for the prompt reply. I think that might work, but I was wondering if there was a version that didn't involve additional cost?

Perhaps by creating a table in the JIRA database with the lookups and then somehow using JQL to do a query to populate the secondary field?

[Jack Brickey]

there is a "Lite" version of the above addon that is free. I use it and it works great. It gives you full features I think BUT limits the number of automations to either 100 or 300/month. So if you are create more issues than the limit you would need to go w/ full version.

[Manjit Johal]

Great - thanks I'll give that a spin