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Plugin Zendesk to Jira broken since last week

Katrin Geske
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September 11, 2023

Hi there,

I noticed last week that I wasn't able to use the Zendesk Plugin in our Jira anymore.

In the ticket I see that I have a Zendesk ticket connected (even though the symbol is broken):

view in ticket1.png

When I try to view the ticket, it gives me back the error you see in the screenshot below:

view in ticket2.png

I then wanted to look at our Plugin config but again I can't even open the app. I get the error you see below.

Plugin config.png

Is this something local with our integration or is there a general problem? On Zendesk it also tells me the integraiton is broken but since I can't access the Config page I cannot disconnect the app.

 

 

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Katrin Geske
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 11, 2023

Weird, it started working again. So it seems to be resolved now.

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