Please cancel my subscription and delete my account

[Jessy]

Hello,

I accidentally created this Atlassian account and do not intend to use Jira or any other Atlassian services.

I tried to delete my account, but I received a message saying that I cannot delete it because I am the last billing admin of an account with an active subscription.

Could you please help me:

1. Cancel any active trial or subscription associated with my account.
2. Make sure that I will not be charged any fees.
3. Delete my Atlassian account after the subscription is cancelled.

And even when I go in to deactivate it, I can't deactivate it.!!!!

I did not intend to create a paid subscription.

Thank you for your help.

[Marc -Devoteam-]

Hi @Jessy 

Welcome to the community.

Cancel your subscription(s) first within admin.atlassian.com, via the "Billing" option.

After this is done, do the following:

Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this.

1. To get this resolved, please follow these steps to create a support ticket:
2. Open a browser in Incognito/Private mode (this is important to ensure you aren't automatically logged into the suspended account).
3. Go to the Atlassian Support: Pricing, Billing, & Licensing | Atlassian.
4. Under How can we help you?, select Quotes and Plan Changes.
5. Under Choose a topic, select Change cloud plan.
6. Fill in the details.
7. If the message box isn't visible, click on “Need more help?” to make the description field and submit button appear.

In your description, please explain the situation and include a link to this forum post so the agent has all the context.

[Varun Chillamcharla]

Hi Jessy,

Cancelling a subscription or deleting an account has to go through your own admin console or Atlassian Support directly. A few things to try:

1. Cancel the subscription first — go to admin.atlassian.com > Billing, find the active subscription, and cancel it there. Deletion is blocked while you're the last billing admin on an active subscription, so this has to happen before anything else.

2. If billing isn't accessible or the cancel button isn't working, reach out to Atlassian Support directly at support.atlassian.com. They can cancel it on their end and confirm you won't be charged, especially since this wasn't intentional.

3. Once the subscription's cancelled, head back to id.atlassian.com > Manage your account > Delete account to finish it off.

Support is probably your fastest route here since it's a billing issue.