Plain Text for Multi-line, where art thou?

[Christopher Johnston]

We are building out an API Integration between Jira and another system. Target system field is plain text so the source field in Jira needs to also be plain text. If not, the html code behind the rich text is written into the plain text field.

The only plain text I can find in Jira for Custom Fields in Single line. Any tricks or tips?

[Pallavi Shirodkar]

Hi @Christopher Johnston 

Make a Jira automation rule that, after removing tags, replicates content from a rich text field into a plain text field.

To eliminate HTML formatting, use a smart value with a regex.

Hope this helps.

[Trudy Claspill]

Hello @Christopher Johnston 

I don't have a solution that I have tested myself, but I did find this discussion elsewhere that started back in 2020. You may find some of the responses in it helpful. There is one from 2023 and one from 2024 that may be useful to you.

https://community.developer.atlassian.com/t/is-it-posible-to-get-the-body-comment-as-plain-text/41858/15