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Permissions Issues when Updating Jira Server

AP_T_MIS
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April 22, 2020

I tried updating our Jira Software Server instance from 8.6.1 to 8.8.0 last night and battled with it for over an hour before reverting the VM back. The user account I was using is a domain admin with admin privileges on the machine. The installer made it past the point of removing old files, but crashed after a failure to create a new file. I was only able to get that far after right clicking the installer and selecting "Run as Administrator" and I still get an error message saying "You do not have administrator rights to this machine and as such, some installation options will not be available." I tried removing the installation on the machine and running the 8.8.0 installer as a new install but it's still giving me constant permissions issues. I can't even unzip the zip file that was created as a backup during the upgrade process. 

The only thing that I could possibly come up with is that my domain/server admin account isn't a jira admin. I wouldn't think that would cause issues writing files to a local folder, or unzipping a zip file, but then again this is a Jira installer and we all know how Jira is with permissions. 

Any thoughts, suggestions, or complements would be greatly appreciated!

1 answer

0 votes
Tinker Fadoua
Community Champion
April 22, 2020

@AP_T_MIS 

It seems that Windows is your operating system from your description.

Well during the install you will be asked if you want to install Jira as a service.

Did you check the list of all good practices to install Jira? What other errors are you seeing in Catalina.out?

Do you have any anti-virus or security tool installed on the server?

Best,

Fadoua

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