Partially inaccessible space

[Fadlizan]

We can't access our space partially. When go to "Space settings" it will show "Something's gone wrong". In the "For you" page it will show "Failed to retrieve space data". We can open the space dashboard, into the ticket detail but when trying to transition, it will show "We couldn't save your approval response". This has been happening since the 26th December 2025. We've also received "Space is deleted or you don't have access" message in some of the settings we've tried.

[Trudy Claspill]

Hello @Fadlizan 

Welcome to the Atlassian community.

The tags associated with your post indicate you are using a Free subscription. Is that accurate?

Is this affecting all Spaces (f.k.a. Projects) in your Jira instance or only some of them?

What are the Types of the affected Spaces? When you click the ... button next to the Space name in the panel on the left there are two lines at the bottom of the pop up that indicate it's Type.

Does this happen for all users or only some users?

Have you tried the following?

1. Clearing your browser cache
2. Using a private browser window
3. Using a different browser application 

[Fadlizan]

Hi @Trudy Claspill ,

1. Yes, it's a free subscription.

2. So far we checked all spaces are affected.

3. The type of space is "Service Space".

4. It's affecting all users.

[Fadlizan]

Could it be caused by this?

[Trudy Claspill]

Thank you for that additional information.

Are all the Spaces Service type Spaces?

What does the second line in the bottom of the pop up say; Team-managed or Company-managed?

Are you the Organization Admin for the Atlassian Cloud Organization under which the subscription exists?

What App role has been allocated to the users and for which Apps? Go to the Admin Hub and look at each affected user. It should show the Atlassian Apps to which they have been granted access (i.e. Jira Service Management) and the roles assigned to them (i.e. Agent).

[Trudy Claspill]

Sorry, I did not see your second response before posting my additional questions.

Yes, the deactivation of the subscription could be the cause.

The person who set up the subscription should have received emails warning about the deactivation. That email should be found and reviewed to find the cause of the deactivation.

That person may be able to reactivate the subscription following the guidance here:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

Alternately they can contact Atlassian Billing/Licensing/Pricing support by completing the form here:

https://www.atlassian.com/company/contact/purchasing-licensing#/

[Fadlizan]

I see, like that I'll revert to our manager for further action. Appreciate your help @Trudy Claspill .