Page unavailable

[J_A_ Brown]

Hello,

I have a free subscription. When I go to my Jira site (https://jabrown.atlassian.net), I get an error message saying

"Page unavailable

Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team."

When I log in to https://admin.atlassian.com, I see two organisations, both named "jabrown", but neither of them has any sites listed, and neither has Jira listed under "Apps".

How do I access my Jira board?

[J_A_ Brown]

Hello,

Thank you for your answer.

I might have inadvertently created two organisations. I used to have a site at the same address (jabrown.atlassian.net) that was deleted after long inactivity. But I created a new site with the same name last September, which I last used in October. That might explain the situation with the two organisations.

@Shalini Pradhan I will await the results of your check. Thank you for checking.

[J_A_ Brown]

As you can see, the administration lists two organisations both named jabrown. Only the second shows that I was active in September and October, which makes sense because I created the Jira board in September. However, it also says "No sites found".

[Shalini Pradhan]

Hello @J_A_ Brown ,

Good day! Welcome to Atlassian Community :)

There could be 2 reasons why this message shows up:

• If your site is deactivated/deleted
• OR your site is in scheduled maintenance

However, I checked in the backend and dont see any trace of this site: ttps://jabrown.atlassian.net

I am checking internally the status of this site and will update you here.

Thank you!

[Anuj Batta]

Below is the most reliable way to get back to (or confirm the loss of) your Jira board.
1. Confirm whether the site still exists
Even if you previously had a Free Jira site, Atlassian deletes inactive Free sites after a long period (typically many months of no access).
To confirm:
Go to https://admin.atlassian.com
Click Directory → Domains
Check whether jabrown.atlassian.net appears anywhere under either organization
If it does not appear at all, the site has been deleted and cannot be accessed anymore.
2. Check you’re logged into the correct Atlassian account
Many users accidentally create multiple Atlassian accounts with different emails.
Try this carefully:
Log out completely from Atlassian
Go to https://id.atlassian.com/login
Log in using every email address you may have used
After each login, go to https://admin.atlassian.com and check:
Does a site appear?
Does Jira appear under Apps?
If the site exists under a different email, it will show up there.
3. Why the “two organizations, no sites” situation happens
This usually occurs when:
A Free Jira site was deleted due to inactivity
An organization remains, but sites are not restored
Logging in later creates a new empty organization with the same name
Organizations ≠ sites. An org can exist with zero products and zero sites, which is what you’re seeing now.
4. Atlassian Status is not the issue
The message you see points you to Atlassian Status, but this is misleading here.
If Atlassian Status shows no outage (which is almost always the case), then:
The site is missing or deleted
This is an account/data issue, not downtime
5. Can Atlassian restore the Jira board?
Sometimes — but only if the site was deleted recently.
Do this immediately:
Go to: https://support.atlassian.com/contact/
Choose:
Jira
Site unavailable
I can’t access my site
Provide:
Site URL: jabrown.atlassian.net
Approximate last time you accessed it
Confirmation that it was a Free plan
The email(s) you used
If deletion was within Atlassian’s retention window, they may restore it. If it’s older, recovery is unfortunately not possible.
6. If the site is gone permanently
You’ll need to create a new Jira site:
Go to https://www.atlassian.com/software/jira/free
Create a new site (you can reuse the name if it’s available)
Recreate boards and issues manually (exports are only possible if the old site still exists)

[Bill Sheboy]

Hi @Anuj Batta 

Please review the community guidelines regarding posting bot / AI-generated content and disclosing sources:

https://community.atlassian.com/forums/custom/page/page-id/rules-of-engagement

Kind regards,
Bill

[Anuj Batta]

Hi Bill

Sure I will keep in mind