PLEASE HELP - JIRA SERVER PRODUCTION DOWN

[Abhinav Arae]

Hello All,

   Jira Production instance was down and we see this Error in the Atlassian Jira logs:

2019-07-16 07:33:57,722 http-nio-9000-exec-34 ERROR 430315 439x400187x149 pns1n2 10.53.81.190,127.0.0.1 /issues/ [NoModule] There was an error getting a DBCP datasource.

Can this be due to " <pool-max-size>20</pool-max-size>" in the DBconfig.xml file? This is MySQL.  Please suggest.

Thank you.

[Mikael Sandberg]

Take a look at https://confluence.atlassian.com/jirakb/unable-to-obtain-a-connection-from-the-underlying-connection-pool-296094778.html and https://confluence.atlassian.com/adminjiraserver/surviving-connection-closures-938846866.html

[Abhinav Arae]

Hello Mikael,

 Thank you for your reply. Your solution is not helpful to fix the issue currently. I would like to know the exact root cause looking at my Error above.

Thank you.

[Nic Brough -Adaptavist-]

You've not given us enough log to work out a root cause, although I suspect you're going to find a simple "Cannot connect to the database" error. 

You should be able to follow it through the docs Mikael points to to be able to work it out.

[Petr Vaníček]

Hi,

can you share longer version of log via code block or service like Pastebin?