Outside users on the Jira portal project question

[Philip Kappaz]

I have an organization setup in the Jira Portal. Outside users (customers w/o general access to our jira) can create issues and can see them on the portal webpage. 

Question 1: Can I make these outside users "watchers" on the tickets they create even though they to not actually have access to the jira project? 

Question 2: How could I create a secondary assigned for these users in the jira tickets so they can see all of them? 

[Trudy Claspill]

Hello @Philip Kappaz 

Welcome to the Atlassian community.

You mentioned the Jira Portal. Are you working with Jira Service Management projects and the JSM portal? Or are you working with Jira Software or Business projects?

You can get the project Type information from the View All Projects page under the Projects menu. That Type information will indicate two things; if the project is Team-managed or Company-managed, and if the project is software, business, or service management. We need both pieces of information.

If you are working with Jira Service Management, to enable customers to see JSM issues in the portal they must be either the Reporter of the issue or the ticket must be "shared" with them. A ticket is "shared" with a customer by adding the customer to the Request Participants field.

If you are working with Jira Software or Business projects, then the user must have the access to see the project content in order to see issues. It is possible to allow users to create issues in such a project without allowing them to be able to see the created issues or view other project content.

We will be able to address your questions once we know the Types of projects involved.