Our team uses Jira "TEAM-Managed" project and want to capture time spent in the "Hold" column.

[Janczak Christopher]

Is it possible to get "hold" column metrics in team-managed project or do I have to change to company-managed project?

[Trudy Claspill]

Hello @Janczak Christopher 

What are "hold column metrics"?

[Janczak Christopher]

Our team uses 5 columns in Team-Managed Jira; Ready, Work in Progress, Hold, Ready for Review, & Completed. When a team member experiences a delay due to waiting on another team to take action & get back to our team, we place the card in the "HOLD" column. Once we have what we need from this other team, the team member moves their card back to work-in-progress column to continue working.

I want to automate the time cards spend in the hold column. Is this possible?

[Trudy Claspill]

Do you mean you want to automate keeping track of how much time the issue spends in that column? And then be able to report on that later?

To do that you could use Automation and 1 or more custom fields.

Here is one possible solution:

1. Create a custom Number field for "Days on Hold" and add that to each issue type where you want to track the information.
2. Create an automation rule that runs once a day to look for issues in the Hold status and increment that "Days on Hold" field for each such issue.

Can the issue be put into the Hold status multiple times? Would you want to know the total of all the time spend in Hold in that case, or the time for just the last cycle it spent in Hold? That would impact the automation.

Do you want to know the date/time that the issue was put in Hold and then  removed from Hold? That would also impact the automation.

[Janczak Christopher]

Claspill, correct; I want to automate keeping track of how much time a card spends in the Hold column. Cards can be put in & out of hold multiple times so total time spent in hold would be important. Date/Time put in & out of hold is not critical; simply want to know total time cards spend in hold status for a set time range.

[Trudy Claspill]

In that case my suggestion should work:

1. Create a custom Number field for "Days on Hold" and add that to each issue type where you want to track the information.
2. Create an automation rule that runs once a day to look for issues in the Hold status and increment that "Days on Hold" field for each such issue.