Our service desk is not loading anymore and giving erros

[Lex]

Since last week we're getting issues while trying to use our Service desk. The Support portal is not available to our customers anymore and we're getting a errors in the back-end when trying to check the settings. We are using a free plan but this worked all time so no idea what happend.  

Before we saw Channel -> Support portal and mail but it's not visible anymore as well in the sidebar. 

https://i3next.atlassian.net

[Professor]

That sounds frustrating. Sometimes features disappear if there’s a temporary outage or if something changed in the free plan. Have you tried clearing cache or checking the service status page? If it still doesn’t show up, it might be worth reaching out to Freshdesk support directly.