Our jira pannels is missing

[Damian Alvez]

with the team we are trying acces to oyr jira pannel but just can´t. 
I tried start a ticker but the forms ask me for the url and says its no an avalaible url
https://pay-pros.atlassian.net/jira/software/projects/AGR/boards/1/backlog

[Trudy P Claspill]

Hello @Damian Alvez 

Welcome to the Atlassian community.

The link you provided is for an Agile board for a specific Space in a specific Jira instance.

What happens when you try to access that board?

What happens if you try to access the home page of your Jira instance?

https://pay-pros.atlassian.net/jira

What I am trying to determine is if it is just the one board you are having trouble accessing or if your entire Jira instance has become inaccessible.

Also, the tags on your post indicate you are using a Free subscription. Is that accurate? If so, when was the last time any of the users of your Jira instance accessed it? Atlassian has a policy about deactivating Free subscriptions that are left dormant. If you are not able to access even the home page then you may be in that state.