Our jira cloud is unavailable since few days ago

[Sepehr Baghi]

As you can see in the screenshot, our jira account is unavailable without any known reason. Do you have any idea what should I do?

[Andy Heinzer]

Hi @Sepehr Baghi 

It appears that this free plan site has been deactivated.  It seems that there was some kind of change made in the last month to prevent the auto-renewal.  I'd try to see if you can visit https://admin.atlassian.com perhaps you can reactivate this yourself.  But if for some reason you cannot, I created a support ticket with our CA team that should be better able to help you here.

https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2222802

[Trudy Claspill]

Hello @Sepehr Baghi 

Welcome to the Atlassian community!

Since you are on a Free subscription you will not be able to contact Atlassian Support directly. I have flagged your post for the Atlassian Community Support team to investigate.

[Sepehr Baghi]

Yes! Thanks for help.