Our admin user lost their Recovery Code

[Jordy Querner]

I am unable to log into my Atlassian account because i do not have the f2a code or the recovery code anymore. That account is the only admin account for our organisation. 

Because of this my collegue has to post this question because i cannot even login to access the community. I tried the following:

https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/#Recover-your-account

https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/

https://support.atlassian.com/user-management/docs/give-users-admin-permissions/

All solutions lead to solutions that needs me to login as admin first to take steps, and our only admin account is locked out. 

Your emergency recovery key doesn't work or you've lost it 

The recover link that this page mentions is never displayed.

I also already changed the user password, but this does not reset the 2fa link or does the recovery emails tell me where to find a solution.

[Trudy Claspill]

Hello @Jordy Querner 

Welcome to the Atlassian community.

Is the account a Managed account or non-managed account?

Your emergency recovery key doesn't work or you've lost it 

The recover link that this page mentions is never displayed.

Which step specifically are you referring to when you say the "recover link... is never displayed"?

I will flag your post here to raise it to the attention of Atlassian team members. They should respond within 2 business days.

[Prachi Bolar]

Hello Jordy

Welcome to community :) 

We have raised a ticket with the atlassian account team and they would help you out here. You would have received the ticket details on your email.

Please feel free to add more details to it

Thank You,

Prachi