Our Admin-Account is deactivated - how can we enable it again ?

[Stephan Weber]

We're using the free-version of Jira. The User, who had the admin-role, left the company and so his account wasn't used for some weeks. If i now try to login with that account, i get the message that the account was deactivated by an admin, but we have no second admin-user. How can i get an other user as admin ?

BR, Stephan

[Nikola Perisic]

Hi @Stephan Weber 

I've requested help from Atlassian support. They will reach you in 2-3 business days.

[Stephan Weber]

As we're using the free version i can only ask the community. I found no possibility to request help from the support.

By the time i solved it myself. Found out, that one of my colleges requested a password-reset for the admin-account and as this request was not finished the account was blocked. After requesting a new password i was able to login again.