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Our Admin-Account is deactivated - how can we enable it again ?

Stephan Weber
Stephan Weber
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July 28, 2026

We're using the free-version of Jira. The User, who had the admin-role, left the company and so his account wasn't used for some weeks. If i now try to login with that account, i get the message that the account was deactivated by an admin, but we have no second admin-user. How can i get an other user as admin ?

BR, Stephan

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Nikola Perisic
Nikola Perisic
Community Champion
July 28, 2026

Hi @Stephan Weber 

I've requested help from Atlassian support. They will reach you in 2-3 business days.

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Stephan Weber
Stephan Weber
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July 28, 2026

As we're using the free version i can only ask the community. I found no possibility to request help from the support.

 

By the time i solved it myself. Found out, that one of my colleges requested a password-reset for the admin-account and as this request was not finished the account was blocked. After requesting a new password i was able to login again.

 

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Samuil Enchev
Samuil Enchev
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 29, 2026

Hi @Stephan Weber

Glad you got back in! That "blocked" status usually happens when a password reset is started but not finished, triggering a security hold.

For future reference, these are the best practices we recommend when faced with such an issue:

  • The Rule of Two: Always have at least two Organization Admins.

  • Offboarding Checklist: Ensure admin rights are transferred before a team member's email is deactivated.

  • Service Accounts: Consider using a generic email (e.g., admin-atlassian@company.com) as a backup admin.

You can find more details on managing permissions Give users admin permissions | Atlassian Support.

Best,
Samuil

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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