Organization admin change — previous admin left the company

[Nitin Sharma]

Hi Team,
Our site admin already left the organization last year. Unfortunately, no other user has admin access to make necessary changes. We want to renew our subscription but unfortunately, we are not able to do this due to limited access.
How we can change the admin of our site?

[Trudy Claspill]

Hello @Nitin Sharma 

You need to contact the Atlassian Billing, Licensing, Pricing Support team to get help with renewing your subscription and getting a new Organization admin and Billing contact set up. You can do that through this page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

I also recommend that to avoid this blocker in the future your company should institute a policy of having at least 2 Organization Admins at all times, and have an offboarding process that ensures when one Organization Admin leaves another is added as a replacement.