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Org Admin blocked from installing Marketplace app on Free plan ("You need to be an admin")

Stuart Maeder
July 8, 2026

Hi all — running into an odd permissions issue and hoping someone's experienced this/ hopefully fixed this before.

I'm on Jira Cloud with a Free plan and am set up as an Organization Admin. 

I am trying to install Mria CRM from the Atlassian Marketplace but continue to receive the below error:

"We're unable to install this app. You need to be an admin to install apps. If you think you should have access, contact support or try again sometime."

What I've already checked:

  • Confirmed Org Admin status in admin.atlassian.com
  • Org Admin should automatically carry Site Admin permissions per Atlassian's docs, so this shouldn't be a role issue
  • Tried logging out/back in and an incognito window — same error
  • Payment method is on file

My working theory is this might be related to Free plan not having full user roles/permission schemes, which could be interfering with how the Marketplace install flow checks admin status. Has anyone else on a Free plan run into this, or know a workaround short of upgrading to Standard? Happy to provide more details/screenshots if helpful.

3 answers

2 votes
John Funk
Community Champion
July 8, 2026

Hi Stuart - Welcome to the Atlassian Community!

No, the free status should not prevent you from having the permissions to install Apps. I am going to flag this for someone from Atlassian to come help since you are on a Free subscription. 

Stuart Maeder
July 8, 2026

Thank you!

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0 votes
Anna Odrynska
Contributor
July 9, 2026

Hi @Stuart Maeder 

Anna from Mria Labs here. Don't hesitate to let me know if any support from our side is needed to resolve the installation issue.

If you further need any assistance with configuration and use of Mria CRM - feel free to contact our team: support@mriacorp.com

Cheers,
Anna from Mria CRM team


Stuart Maeder
July 9, 2026

Hi @Anna Odrynska -- Good news is the app has begun installing.

Bad news is it seems to have stalled out on the Install screen. I checked the browser console and saw a repeating 404 error which appeared to be the issue. Can you advise on next steps?

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0 votes
Stuart Maeder
July 8, 2026

A quick update for any Atlassian folks looking into this--one of my coworkers (who theoretically has the same exact permissions as me) was able to download the app. Helpful to have the app but Im still curious what the issue was here?

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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