OneDrive issue when uploading from iPhone to JIRA

[Arthur Philip]

Hello Team,

Good day.

I need assistance, one of our users is experiencing problem when uploading files from OneDrive to JIRA (Data Center).

Let me know what information needed or if a screenshot as well.

Thank you! 

[Marc -Devoteam-]

Hi @Arthur Philip 

First action to do is to check the logging on the server, what is mentioned in there when the user takes such an actions?

[Arthur Philip]

Hi @Marc -Devoteam- good day. Were you referring on the user's logs? 

It seems that they haven't successfully done this before, and when I share a link to JIRA app (mobile), it is not letting them log in. 

I think for us from Regeneron, we don't use phone app so it is hard for us to reproduce it. 

[Arthur Philip]

tried downloading this app: https://confluence.atlassian.com/jirasoftwareserver/jira-data-center-mobile-app-966063511.html

But getting this error:

[Arthur Philip]

[Nancy Thomas]

If you're having trouble uploading files from OneDrive to Jira on your iPhone, try these steps: Ensure the OneDrive app is updated, check the file size limits, and verify your internet connection. Alternatively, use the Jira mobile app to directly upload files or try linking OneDrive through the Jira Cloud interface.

[Arthur Philip]

Hi @Nancy Thomas 

They tried downloading this app: https://confluence.atlassian.com/jirasoftwareserver/jira-data-center-mobile-app-966063511.html

But getting this error: