Hello @Babu.Rajendran
Welcome to Atlassian Community!
I will verify internally with our standard support team if any e-mail is being blocked for the account nsarva@arrow.com and will reach back to you as soon as I have an answer.
In this meantime, please ask the user to:
1 - Ask the user to the Spam folder of his e-mail
2 - Whitelist in his firewall and e-mail server all the outbound e-mail addresses from Atlassian Cloud described in this documentation and try to resend the reset password e-mail again:
167.89.0.0/17, 192.174.80.0/20, 147.253.208.0/20, 168.245.0.0/17, 34.211.27.137, 34.211.27.236, 34.213.22.229, 34.249.70.175, 34.251.56.38, 34.252.236.245, 52.51.22.205, 54.187.228.111, 34.209.119.136, 34.211.27.82, 34.212.5.76, 34.253.110.0, 34.253.57.155, 35.167.157.209, 35.167.7.36, 52.19.227.102, 52.24.176.31, 54.72.208.111, 54.72.24.111, 54.77.2.231
Let us know when you have the chance to test those steps.
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