One mail account can't login in 2 company‘s JIRA

[zhan ni]

My software team member A belongs to another company B, we use JIRA to track project progress, and compay B also have independent JIRA program. 

Previous A use XXX@AA.com to login my company's JIRA, and use XXX@BB.com to login his company's JIRA.

Now A's mail XXX@AA.com will inactive, so I suggest him to change mail account to XXX@BB.com in my company's JIRA, face error as attachment.

I'm not sure it means one mail account can't login 2 different company's JIRA? How can we help he to login now

[Nic Brough -Adaptavist-]

The error message tells you exactly what the problem is - xxx@BB.com already has an Atlassian account, which is a separate entity to the one that xxx@AA.com

You have two options here:

• In your Jira, grant access to xxx@BB.com to match what xxx@AA.com currently has, then reassign all your open issues to the new account so that the person retains their responsibilities
• Ask your user to change the email address used for their existing account to something else, then change the email on the account they use to access your system.

[KAGITHALA BABU ANVESH]

Hello @zhan ni ,

An email account can be in multiple organizations, No Problem.

But for Your Case.

A person "ABC" working in two organizations. (XYZ, MNO)

1. ABC@XYZ.com is treated as one Atlassian Jira cloud account. 

2. ABC@MNO.com is treated as the second Atlassian cloud Jira account.

Now "ABC@XYZ" is inactive. so you suggested user change the email " ABC@XYZ.com" to "ABC@MNO.com".

as already created 2 accounts with the company domain. Atlassian keeps the records in their centralized server.  due to this If you tried to change "It shows already a user is existed with the email",

to overcome this you can invite "ABC@MNO.com" to use "XYZ" jira.

Thanks,

Anvesh