Older filter-based boards do not display all tasks from a filter

[plaristote]

Hi !

This is probably a bug, but maybe I'm missing something important. I have created Scrums and Kanban boards to follow tasks on all my projects. The filters queries are as following :

Kanban:
sprint = 55 ORDER BY created DESC

Scrum:

project IN (MAIN, ZIZ, ADURB, MERCA, MUTARC) ORDER BY created DESC

The MUTARC project was created after the Kanban and Scrum boards. I updated the filter used by the Scrum board to include the MUTARC project, yet none of the tasks from said project appeared on the board.

I tried creating a new board, using the same filter... the tasks do appear on the new board. The two JQL queries are identical. I don't understand why only the new boards displays all the tasks matching the filter. Perhaps it is a bug.

Additionally, I later started a new sprint which included tasks from the MUTARC project. I updated the filter used by the Kanban board so it would list all the tasks from that newly created sprint. Yet, just like with the old Scrum board, the Kanban board didn't display any tasks from the MUTARC project.

Again, I created a new Kanban board, using the same filter... and the new Kanban board properly displays all the tasks from the sprint, including those from the MUTARC project. So it seems like boards cannot display tasks from projects that were created after the board.

Sounds like a bug, but maybe I'm missing something ?

[Trudy Claspill · Accepted solution]

Hello @plaristote 

Welcome to the Atlassian community.

The MUTARC project was created after the Kanban and Scrum boards. I updated the filter used by the Scrum board to include the MUTARC project, yet none of the tasks from said project appeared on the board.

Two debugging items to consider here:

1. Issue will appear on the Board view of a Scrum board only if they are in an Active sprint. Otherwise not-done issues will show only on the Backlog view. Are the MUTARC issues added to active sprints?

2. After you added the MUTARC project to the board filter, did you update the Column/Status mapping to ensure that all statuses are mapped to columns, and no statuses are listed in the Unmapped Statuses area?

#2 Can also apply to your Kanban board, after you updated its filter.

[plaristote]

I see ! There were indeed unmapped statuses in the column settings of the old boards. Mapping these statues fixed the issue.