Numbers of the issues closed not crossed out

[Esther Lopez]

Do you know why sometimes the numbers of the issues that are closed are not crossed?

out?

[Joe Pitt]

The transition that goes to 'Done' should have a transition screen that displays the resolution field so it can be set. If you have multiple statuses that are considered 'Done' each of the transitions need to show a screen to set the resolution. Another option is is to set the resolution in a post function if you only want one resolution value set. The resolution field is REQUIRED whenever it is presented so only put it on a screen shown in the transition where you want it set. 

[Esther Lopez]

Hi Alexey! Thanks for your answer, but i don't understand it very well. As you can see in the image, the column I show are issues that have the status "Done". I don't modify the resolution field, only state (done). And some do it well and others don't and I do not know why...

[Esther Lopez]

In fact, I do not know where I should change the "resolution" field.

[Alexey Matveev]

Hello,

An issue is crossed out if the Resolution field is set for this issue.

[Alexey Matveev]

Open the workflow for the issues, which are crossed out,  and have a look at the transition, which leads to the Done status. There must be a post function, which sets the Resolution field, automatically.

You must add the same post function for the workflows of issues, which are not crossed out.

[Esther Lopez]

thanks, I will verify the workflow

[Esther Lopez]

I'm sorry to ask you again, but I've been with JIRA for a short time ...

How can I see the workflow associated with a specific problem?

I know how to change the workflow of the project, but I do not know how to see the individual workflow of an issue.

Thanks in advance.

Esther

[Alexey Matveev]

Do not worry. Community is made for questions.

When you open an issue there is the View Workflow option: