Notify user if an issue is in a particular status for more than say 24 hours

[Kuldeep]

I want to automate notification to a user if an issue is in a particular status for more than say 24 hours

[Trudy Claspill]

Hello @Kuldeep 

You can get a list of issues where the status has not changed in the past 24 hours with the CHANGED operator and this filter:

not status changed after -24h

You can add more criteria to that filter to refine the issues selected.

If you set up that filter, save it, and share it with the other user then they can set up a subscription to receive an email automatically periodically with the results of the filter.

Or you could create an Automation Rule to run that filter periodically and send the results to the user, using a Scheduled trigger, a Lookup Issues action, and a Send Email action.

[Igor Medeiros - Modus Create]

Hi @Kuldeep ,

Our app Notification Assistant for Jira can assist you in this case as it offers fully customizable notification rules, templates, and much more.

Feel free to reach out.

[Aaron Pavez [ServiceRocket]]

Hi @Kuldeep 

You first need a date field to query. Either a custom field or the Standard created time field.

Then you can run JQL query as mentioned here: (don't forget to test the JQL under Filters -> View all issues)

https://community.atlassian.com/t5/Jira-Service-Management/Jira-Automation-Automatically-send-an-email-24-hours-in-advance/qaq-p/2101061

Compare a date field and then: Add action -> send an email/comment/notification

Regards

Aaron