Notifications stopped showing up for issues I'm assigned to

[Neil Goddard]

When using the web version of Jira, I used to get notified via the notifications bell icon in the top right hand corner. It would tell me when I was assigned an issue, when an issue I was assigned to was changed etc. It stopped doing that a week or so ago.  Now it only notifies me when someone @___ my name.

Both "direct" notifications and "watching" notifications have stopped.  Any notifications setting I can see are all on or enabled.

On the mobile APP I still get the notifications I used to.  Any help would be appreciated.

[Neil Goddard]

I'm not sure.  How can I determine?  The platform is managed by my company if that helps.

[Marshall Palfenier]

Hi @Neil Goddard , 

I was experiencing the same issue and just resolved it. I had not touched any of my notification settings, but discovered that my notifications for any activity (except for comments where I was tagged with @) had ceased since 4/25/24. I resolved this by going to my profile picture > personal settings > check the boxes in the screenshot. 

This took me awhile to figure out because this screen clearly mentions email notifications. However, this resolved my bell notifications and they are now working as expected. I don't see any method to separate email notification and bell notification settings. 

Best,

Marshall 

[Neil Goddard]

Hey thanks so much for the reply @Marshall Palfenier I see another comment below that might be able to distinguish email from in product!

[Mohanraj Thangamuthu]

Hello, Good day. Try to access the following URL and check if you have the mentioned settings

https://sitename.atlassian.net/jira/settings/personal/notifications

[Neil Goddard]

Thanks so much I have requested access and waiting.

[Neil Goddard]

@Mohanraj Thangamuthu I dont see those advanced options.  ALl I see is:

Do you know how to access those settings?

[Mohanraj Thangamuthu]

Hello, Could you let me know whether this is Jira cloud setup or Jira server product that you are using ?

[Neil Goddard]

JIRA CLOUD

[Mohanraj Thangamuthu]

We need to take a deep look into the logs. Please create a ticket at https://support.atlassian.com/contact/ with your email address, so that we can review the logs and help you further. Thanks

[Neil Goddard]

What's the path to creating a ticket vs just 'asking the community'?

[Mohanraj Thangamuthu]

Hello, Thank you for the response. We will be able to share the user specific logs directly with you through support ticket.