Notifications of delay

[Norberto Lopes Cabaço]

Hello, 

Can you please advise if it's possible to be notificated in this case:

Software Project | Company Managed or Team Managed

-> Task #1 is assigned to Team Member #1

-> Task #2 is assigned to Team Member #2 and is blocked by Task #1

-> Task #3 is assigned to Team Member #1 and is blocked by Task #2

Question 1: If I, Team Member #1, go to Timeline and change the start & end date of Task #1, will Team Member #2 be notified that his work will be delayed ?

Question 2: Should not Task #2 and Task #3 automatically be moved when moving Task #1, once they are all blocked by it?

Thank you 

[Bill Sheboy]

Hi @Norberto Lopes Cabaço -- Welcome to the Atlassian Community!

For your question 1: no, they will not be notified, by default.  If they are watching the issue they will see the change. 

As an alternative, an automation rule could be created which watches for that specific type of change and notifies the assignees (e.g., by email) of the specific, linked issues.

For your question 2: timelines do not automatically adjust the Start Date and Due Date values of linked issues, like a project management tool would. 

Again, an automation rule could be created to try to do this, but it gets quite complicated to implement correctly and can be unreliable due to the possibility of cross-linking issues and rule execution timing.

Kind regards,
Bill

[Norberto Lopes Cabaço]

Hi @Bill Sheboy thank you for your update, uau, in my perspective these were 2 very basic features when supervising a project and avoiding Triple Constraint.

In relation with question #1 could you please advise on an hypothetical rule that could turn on notifications? 

Thank you in advance,

N 

[Bill Sheboy]

A very simple example could be:

• trigger: field updated for Start Date or Due Date
• branch: over the linked issues of any blocking types you want to check
  • condition: check if the issue has an assignee value
  • action: send email to the assignee, notifying them of the change to the trigger issue

You may use the {{triggerIssue}} smart value to access the fields, including them in the email to the blocked issue's assignee.

To get you started on creating your rule, please refer to these documentation and example sources:

• https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation
• https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC
• https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

If you run into challenges with the rule, post images of the complete rule, its actions, and of the audit log details, explaining what is not working as you expected.  That will provide context for the community to offer suggestions.