Notification and free plan limitation not correct

[Sébastien.B]

Hi,

Do you know why notifications are not sent anymore due to limitation (100 per day) of free plan, while we have received only less than 30 notifications (for all users), today ?

Regards

[Jack Brickey]

Hi @Sébastien.B , welcome to the Community. Disclaimer - I don’t use the free plan so I may be limited here. Can you tell me how you are determining the number of notifications and the time period you are assessing against?

[Sébastien.B]

I have determined the number of notifications according to the number of users registered (4 users) in our cloud JIRA instance and the number of notifications received by me (I receive all of them). And we are far of 100 notifications today.

[Jack Brickey]

I'm not sure that is a very foolproof method TBH. Not saying you are wrong here just that there are a number of variables to consider, for example - remember that you will not (generally) receive notifications for any of your actions but everyone else that is watching/reporter/assignee, etc. will. And the same applies for others making changes. Unfortunately in Cloud, AFAIK, there is no accessible log to show every notification. I guess the only way to test this is to look at every users email, collect them all and de-dup the list. While it is certainly feasible that there is a bug that miscalculates in the SW I would not expect this to be the case.

I will ping some Atlassian's I know to see if they might have better answer for you.

[Sébastien.B]

Sure that with 4 users, I have already ask them to report me all notifications receive today, in addition to mine, my estimation of less than 30 notifications, for this day, is still the good one. 
Notice that we are starting to use JS, I'm site-admin of this and I know all changes and issues creating that have been made since morning.

And, you're right, I am not awared of all variables which should be consider for notifications, that's why I have contacted support here :)
Hoping to have an answer to confirm a bug or my miscalaenous.

Could you please confirm that the Standard plan have not notification limitations ?

[Shannon S]

Hello @Sébastien.B,

It looks like you were able to get a ticket into support, so we'll be looking to see how your notification limit might have been reached yesterday.

Are you able to receive notifications today? I checked the logs and it does look like you're able, but please let me know if not.

To answer your question, the Standard plan doesn't have the notification limits of the Free plan. If you see on Limitations in Jira Cloud Free plans, if you're actually trialling Standard or Premium, you can contact support to get your limit raised.

I'll keep watching your support ticket so we can update here when they find out what the problem was.

Thanks!

Shannon

[Sébastien.B]

Hi Shannon,

Thanks for your response. Yes, it seems we are able to receive notifications even if all of those not received yesterday were not either received today. But I believed it should be the case, according to your delay notifications sending... And as you said it, I don't know why we were limited like that yesterday.

Thanks,

Sébastien

[Sébastien.B]

Again today, notifications suspended with same message as yesterday. Ununderstandable...

Needless to say, we are still far from reaching the daily message limit even today

[Sébastien.B]

Hi, 

The same issue today... I'm guessing that notification limitation is not accorded to the number of emails sent but to the number of actions done at the same time for one task, for instance...

Hope you will be able to give me some helps,

Regards,

Sébastien 

[Shannon S]

Thank you, @Sébastien.B,

I have let the engineer working on your case in support know about this. I have also updated your case with your replies here from yesterday and today, so we can use that information to investigate your issue.

I'll be watching along there. Hopefully, we can follow-up with you soon with more information.

Take care,

Shannon