Not receiving verfication code via email

[butch]

Hi. I'm part of the same organization but the main email, which I also maintain isn't receiving the 6 digit verification code. I can provide the email address in question but it is different from this account that I'm currently using.

[Andy Heinzer]

Hi @butch 

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1138982

I would recommend following up in that request with some more details about the specific users in question and their email addresses.  With that information our support team can investigate this further.

Andy

[Pasam Venkateshwarrao]

Hi @butch 

Thanks for reaching out to community,If you are using a work email, the company firewall or email filter may be blocking Atlassian emails ask your IT team to whitelist the domain contains @atlassian.com after that if it not works raise a request at https://support.atlassian.com/contact/

Hope this helps

[butch]

Hi Pasam,

For this account, it works fine, but for `subscriptions@<our company email>` it doesn't work. I have access to that and have been maintaining it, for us to monitor for our subscriptions.

Do you have a possible workaround?

[Pasam Venkateshwarrao]

@butch yes for that can you please check in spam/promotions/junk folders in the Email 

can you please confirm subscriptions@<our company email> is Distribution list or full mail box

[butch]

I have, there's no email received on any other folders.

There's no distribution list either.

[Pasam Venkateshwarrao]

@butch as i said if it not works can you raise a support ticket to atlassian team 

https://support.atlassian.com/contact/

[butch]

Hi Pasam,

I can't raise a ticket because the `subscription@<our company name>.com` is the Admin and I can't login to it and can't receive the email for that same address.