Not receiving the validation email while trying to get into my corporate Jira account

[Debankur Das]

I am trying to get into my corporate Jira account, but I am not receiving the validation email. It appears that there were some delays on the Atlassian side.  The emails came in after some delay.

[Germán Morales _ Hiera · Accepted solution]

Hi @Debankur Das, it's a managed account, so your org admin can clear this faster than Atlassian. Two asks for them:

• Resend it from Atlassian Administration, Directory, Managed accounts, your user, Resend a verification email.
• Check the site's email logs at yoursite.atlassian.net/jira/settings/system/notification-logs for a suppression on your address from a past bounce, then remove it there. That's the usual reason nothing arrives.

Both clean? Then it's your company mail filter eating it (IT allows am.atlassian.com and mailer.atlassian.com), or you're on SSO and should be signing in through the company portal rather than waiting for a code.