Not receiving password reset email

[Marc Caldito]

I was trying Jira by downloading it to my machine. But I forgot my password and tried the password reset option. But am not getting the email. My email manilavoip@gmail.com. Hope somebody can help me out.

thank you,
Marc Caldito

Manila VoIP

[Tinker Fadoua]

@Marc Caldito 

Are you trying to retrieve the local admin password?

Best,

Fadoua

[Marc Caldito]

Hi Faduoa,

Probably not or not sure. But whatever the account type is, the password reset email should be received right?

thank you,

Marc

[Tinker Fadoua]

Assuming that you configured properly the incoming/outgoing email, yes it should work?

When you configured the email, did you run the test from inside your Jira?

Best,

Fadoua

[Marc Caldito]

Hi Fadoua,

Where do I configure that? I just did a wizard install (next - next - next)... Didn't asked me for any mail server settings. I tried to uninstall and reinstall but somehow it must have kept the credentials. 

thanks,

Marc

[Tinker Fadoua]

@Marc Caldito 

let's go back in time then ☺️

When you say I downloaded it on my machine:

• Is it a server or personal computer?
• What version of Jira did you install?
• What OS are you running?
• The admin account with email address is one of the last steps once you configure the DB.
• Are you using the embedded DB or another DB? If another DB what is it and what version?

Any other details will be helpful

I understand I am asking you too many questions, however it is the only way to better assist you.

Best,

Fadoua

[Marc Caldito]

It's downloaded on my PC running Win10. I don't remember configuring any mail servers and DB as I just clicked next and entered details asked. 

Anyway I had it uninstalled and resolved to using the cloud version. 

[Tinker Fadoua]

@Marc Caldito Unfortunately if you were using Mac OS you could have installed it using Docker.

It won't work on your PC. I think Cloud version is a good choice. When you sayclouud do you mean Atlassian Cloud ? or Cloud Services?

Best,

Fadoua