Not receiving email

[Daniel In]

I've been testing my Jira Service Project for about a month now and have been receiving emails without an issue. Until last week I stopped receiving emails such as update emails when I create a ticket. I haven't changed any settings or turned off customer notifications, not sure what's going on. I've read that this may be an issue on the Atlassian side.

[Trudy Claspill · Accepted solution]

@Daniel In 

As a site admin you should be able to open a support request directly with Atlassian to find out if your email address has been blacklisted, and get that fixed if it has. Go to

https://support.atlassian.com/contact/#/

[Daniel In]

@Daniel Eads I was reading a previous post similar to my issue and looks like you were able to resolve the issue. Could you please look into my issue and see if it's similar? Please let me know if you need anymore information.