Not receiving email notifications

[angelica cortez]

One of our users receives jira emails when a ticket is created, but not for any replies or mentions.  User checked all notification settings under his profile and all are enabled.  

[John Funk]

Hi @angelica cortez  - Did this get solved for you? 

[Trudy Claspill]

Hello @angelica cortez 

Welcome to the community.

Are you working with a Company Managed project or a Team Managed project? It will say at the bottom of the navigation pane on the left.

Has the Notification Helper been used to confirm that Jira is configured to send the user notifications when those events happen?
https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

[angelica cortez]

Hi Trudy, thank you for providing that information. I'm having our Admin look into users settings.