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Not receiving email after email was deactivated and reactivated

v-cheryl.hillstrom
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October 6, 2020

The email address linked to my JIRA account was accidently deactivated and has since been reactivated but I am not receiving any email notifications for any of my JIRA work.  I've reached out to all parties without any success. Configurations and setting for my account have been compared to team members with the same email setup that aren't having any issues.  Can someone please provide direction on how to resolve this problem?

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Kristin Lyons
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October 6, 2020

If you go to your profile in Jira (click on your profile photo and then go to Personal Settings), are the following all checked off:

Screen Shot 2020-10-06 at 2.27.19 PM.png

v-cheryl.hillstrom
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 6, 2020

Yes.  All had been confirmed as being enabled and the Email address under settings is the correct email address.  I had no issues receiving email prior to the email account being deactivated and once the email address was restored no changes were made to my JIRA settings.

Kristin Lyons
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 6, 2020

Is it possible to have a Jira admin create a new group with only you in the group and then in the System settings click on "Send email" and send it to the newly created group?  This can test whether you are receiving emails at all from Jira.

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