I am writing as a Jira administrator team regarding one of our users who has completely stopped receiving JIRA email notifications. The user has been experiencing this issue since rejoining in August. They are not receiving any notifications including:
We have performed the following troubleshooting steps:
Technical Details: Outgoing mail test log:
DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Oracle]
DEBUG SMTP: useEhlo true, useAuth true
DEBUG SMTP: trying to connect to host "xxx", port xxx, isSSL true
220 email-smtp.amazonaws.com ESMTP SimpleEmailService-d-7PR2KF6OE EDXyC10Y7kdCkOFqhVnw
DEBUG SMTP: connected to host "xxx", port: 465
EHLO ip-10-0-18-170.us-west-2.compute.internal
250-xxx
250-8BITMIME
250-AUTH PLAIN LOGIN
250 Ok
DEBUG SMTP: Found extension "8BITMIME", arg ""
DEBUG SMTP: Found extension "AUTH", arg "PLAIN LOGIN"
DEBUG SMTP: Found extension "Ok", arg ""
Additional Information:
Hi @Angel Fernando Vazquez Ruiz ,
Welcome to the Community! If you check Administration-> User Management-> Users and search for the specific user, does it look as active? Can you try to change the email address for a test?
Hi Carlos,
Yes, the User is active.
I have just completed a test by changing the email address to my own, and I successfully received the test email as a notification event with the message "You've been mentioned in a comment".
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