Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Not logged in/database build taking longer than expected

Alex Adams July 19, 2023

Hi,

I signed up for a free account to preview the software for my business and I get stuck at the building/database screen. If I leave and come back in I can get to jira but it says i'm signed out and can't do anything with the site. I went to support but it only took me to community so i'm not even sure what to do next. Not much of a first impression...

1 answer

0 votes
Sayed Bares _ServiceRocket_
Community Champion
July 19, 2023

@Alex Adams welcome to the community!

Do you get any error when signing in? Can you share a screenshot?

What happens if you go to https://admin.atlassian.com/  site?

Alex Adams July 21, 2023

Hi Sayed,

Sorry for the late response. Too much to do, not enough time! I don't get an error during sign in, but I get this database building error every time. If I come from another direction I get to the jira board but can't do anything because i'm a signed out guest.

Alex Adams July 21, 2023

Screenshot 2023-07-21 083933.png

William Vogt
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 10, 2023

any update on this issue?

Alex Adams September 12, 2023

Nothing here.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events