Not getting email(Verify your email for Atlassian) for add a new user.

[Administrator]

Hi Team,

We have added few users and none of them getting email for verify. So users are not able to login. Please help

[Angélica Luz]

Hello @Administrator,

Welcome to Atlassian Community!

Checking your domain on our tools, it didn't return any bounces or blocks. 

Can you please ask your IT manager to whitelist our domains and IPs? This is to make sure none of our emails will be blocked and for the products to work correctly.

• Atlassian cloud IP ranges and domains

Also, ask them to check the spam folder and try to resend the invitation. 

Regards,
Angélica