Not all users are available as issue Assignees

[John Tucci]

Our users are not able to assign issues to all other users. Some users show as Active in the Users list, but they do not appear in the "Assignee" drop-down list in an open issue. I've looked at Permission Helper, but that seems to be for issue viewing and not issue assignation.

[Trudy Claspill]

In Permission Helper you need to select "Assignable User" as the permission to evaluate, to start debugging why a user doesn't come up in the Assignee field.

[John Tucci]

Thanks for the prompt response. As I mentioned to Nic above, I managed to stumble into exactly what I was looking for: changing a User's role from Viewer to Member. 

[Nic Brough -Adaptavist-]

The permission helper can be useful, but if it's not helping here, I would go back to first principles.

Go into the project and then pop into the administration section.  Look for the permission scheme and open that up.  There is a line in there that says something  like "assignable user" and then gives us the list of roles, users, project-roles, groups and so-on who can be assigned an issue.  This is what generates the list of possible assignees, so you'll need to check that your missing users match the rules in there.

[John Tucci]

@Nic Brough -Adaptavist- Thanks for the rapid reply. I actually found what I needed through my newbie fumbling! I expanded the menu on the Project (Board) page (">" at upper-left), then "Project Settings" > "Access". Once the Users list appeared, I was able to change "Role" to "Member" instead of "Viewer". Now the desired User appears as Assignee when I start typing the particular User's name. 

[Nic Brough -Adaptavist-]

Ah, well spotted! 

I should have asked if you were looking at a team-managed or company-managed project as well, as I've only answered for company-managed there (it's the same basic idea of granting rights to people, but getting there is very different for team-managed)

[John Tucci]

No worries! I'm always grateful for your interest and information.