Not all selected work items appearing in Plan

[Jessica Jones]

Hello,

I am playing around with the Plan view in Jira software for the first time and am noticing that the view is not including all expected work items in its views and charts.

I am using a filter as the work source for my Plan; this filter returns 716 work items, but in the Work Item source page of plan settings, shows as only returning 332 work items. 

Filter view:

Work item source view:

I have the same permissions levels for all projects/work items in the filter, so I cannot fathom why this is happening and it is making all of the charts and analysis, which would otherwise be incredibly helpful, meaningless. 

Does anyone have any suggestions? Thanks!

[Trudy Claspill · Accepted solution]

Hello @Jessica Jones 

Welcome to the Atlassian community.

Review the information in the Removed Work Items tab.

There is an option there, for instance, to remove items that have been completed/done for longer than a specified period of time. By default that is set to 30 days.

[Trudy Claspill]

Hello @Jessica Jones 

Was your issue resolved with the information I provided?

If not, please let us know and we'll continue to try to help.

If your issue was resolved, please consider clicking on the Accept Answer button above my response so that your question will be marked as Solved.

[Jessica Jones]

Hi @Trudy Claspill - thank you! This resolve my issue :)

[Maria Flores]

I am having the same issue and when I go to "Work Item Source"  and tab "Removed Work Items" I do not see the "Remove Work Using Rules" panel on the right.
This plan showed work perfectly till Thursday last week (10/30).

How can I get to that panel?

[Trudy Claspill]

Hello @Maria Flores 

Do other users that have permission to administer the same plan have the same problem as you are experiencing?

Have you tried any of the following?

• clearing your browser cache
• using a private browsing window (i.e. Chrome Incognito)
• using a different browser application

Can you provide a screen image of what you are seeing?

[Maria Flores]

Hi Trudy

I am an Admin and have full rights to everything. Everyone sees the same thing I'm seeing. In Chrome or Firefox. Below is what I see.

Thanks for your help!

[Maria Flores]

This is the image I meant to send:

[Maria Flores]

Sorry for the spread out messages.
That filter has 59 work items.

[Trudy Claspill]

To make the Remove work using rules panel display you must click the View rules link. Did you do that?

[Maria Flores]

I apologize for being so -non-focused or something-. I had not noticed that, I had read all as 'View releases'.

Yes, when I click there I can see the rules and adjust them accordingly.

Thanks!

[Leigh Peevy]

I am having this same issue.  After checking the age parameter as Trudy suggests above, I increased and it resolved the issue for me.   I would submit that there should be a # populated in the "0 Work Items" card to show the # excluded based on age so that it is much more obvious what is occurring.  Mine showed 0 like the examples above which is misleading.  Thanks!