Not all WorkItems display in List View

[Nick Kramer]

I am very frustrated because not all WorkItems are showing up in the list view. 

---

## Problem Summary

Issue **CX-42** does not display in the Project List View (`/projects/CX/list`) when sorted in **ascending order**, but displays correctly in **descending order** and in the **Board Backlog view**. All other issues in the project display correctly.

---

## Steps to Reproduce

1. Navigate To Jira

2. Ensure **no filters are active** (verified zero active filters)

3. Sort by **Key** column in **ascending order** (A→Z)

4. Observe: CX-41 appears, CX-43 appears, but **CX-42 is missing**

5. Change sort to **descending order** (Z→A)

6. Observe: **CX-42 now appears** in the list

---

## Expected Behavior

CX-42 should display in the List view regardless of sort order, positioned between CX-41 and CX-43 when sorted by Key in ascending order.

---

## Actual Behavior

| View Type | Sort Order | CX-42 Visible? |

|-----------|------------|----------------|

| Project List (`/list`) | Ascending (A→Z) | ❌ No |

| Project List (`/list`) | Descending (Z→A) | ✅ Yes |

| Project List (`/list`) | No sort (default rank) | ❌ No |

| Board Backlog (`/boards/145/backlog`) | N/A | ✅ Yes |

### Rank Field Comparison

CX-40: 0|i009kb: ✅ Displays in List

CX-41: 0|i009kj: ✅ Displays in List

CX-42: 0|i009kr: ❌ Does NOT display in List (ascending)

CX-43: 0|i009kz: ✅ Displays in List

CX-44: 0|i009l7: ✅ Displays in List

```

**Note:** The rank value for CX-42 (`0|i009kr:`) is correctly positioned between CX-41 and CX-43 alphabetically, confirming the rank is valid.

### Field Comparison Analysis

We performed a comprehensive field-by-field comparison of:

- CX-41 (displays correctly)

- CX-42 (does not display in ascending sort)

- CX-43 (displays correctly)

**Result:** All fields are **identical** across the three issues. No differences found in:

- Status

- Issue Type

- Project

- Labels

- Sprint assignment

- Parent/Epic links

- Resolution

- Archive status

- Any custom fields

## Troubleshooting Steps Attempted

### 1. ✅ Hard Browser Refresh

- Pressed Cmd+Shift+R (Mac)

- Cleared browser cache

- Tested in Incognito mode

- **Result:** Issue persists

### 2. ✅ Re-ranking Issue

- Used REST API to re-rank CX-42 after CX-41

- Endpoint: `/rest/agile/1.0/issue/rank`

- **Result:** Rank unchanged, issue persists

### 3. ✅ Force Re-indexing

- Opened CX-42 directly: https://godynamo.atlassian.net/browse/CX-42

- Made trivial edit (added/removed space in description)

- Saved changes to force re-index

- **Result:** Issue persists

### 4. ✅ Verified No Filters Active

- Confirmed zero quick filters active

- Checked URL for filter parameters: none present

- Compared to working issues (CX-41, CX-43): identical

- **Result:** Issue persists

---

[Trudy Claspill]

Hello @Nick Kramer 

Welcome to the Atlassian community.

First be advised that this is a user community, not the correct method for contacting Atlassian Technical Support.

I say that because in your post you included "Questions for Atlassian Support".

If you want to work directly with Atlassian support on this, your Jira Administrator needs to open a support case through Atlassian customer support portal at

https://support.atlassian.com/contact/#/

Given that we are a user community, we can offer advice and tips, but we have no direct access to your environment.

Second, this is a publicly accessible forum. As such, you should not post contact information like your email address, nor should you post the URL for your Jira site. I advise you to edit your post and remove that information.

I'm sorry I don't have an suggestions or solutions for otherwise addressing your problem. Your investigation seems to have been very thorough.

[Oleksii Melnyk _MOY Apps_]

Hi @Nick Kramer !

Is it possible that this work item is part of a parent/child hierarchy (for example, a child of another issue, epic, or higher-level work item)?
In some cases, List View behaves differently when hierarchy or grouping is involved.



Best,
Oleksii

[Nick Kramer]

This is not part of the hierarchy:.
I create 2 similar work Items before and after this one, and they both show on the list view.  I have compared them and can find not difference other than the summary and descriptions

---